Distributed Order Management (DOM)
Many Softeon customer are moving away from inventory management driven by faulty forecast numbers and focusing on real-time data provided by Distributed Order Management. The results are astonishing! DOM users are seeing:
- Double-digit improvement in order fulfillment
- Improved on-time shipping
- Improved customer satisfaction
- Higher inventory efficiency
To learn more about how you can experience this kind of results utilizing DOM by Softeon click here.
The addition of DOM allows greater management control of the complex relationship of orders and inventory. Dependent on inventory availability and position, customer demands, transportation selection and preferred mode DOM can drive order flow to maximize order fulfillment, lower freight cost and increase overall customer satisfaction. DOM functionality can be applied locally in one warehouse and/or globally across all DCs, in-transit inventories, manufacturing locations and other inventory positions. The system allows for delaying and mixing orders to assure “ship-to” addresses ship and travel together. Substitutes can be readily applied to orders when customers approve and prefer substitutes to out-of-stock, back-orders or delayed orders. Order priority can be preplanned to achieve all transportation, marketing and customer objectives. DOM can assist you current production planning to assure high productivity while best covering customer orders.
Sears has experienced end-to-end visibility & management of inventory position and order fulfillment. As a result Sears is experiencing measurable:
- Improvement in customer service
- More efficient inventory utilization
- Lower cost of total order management
In addition Sears brought their system on line on time and on budget providing for a quick Return on Investment (ROI) and prompt achievement of project objectives.